Hello!

Worried about buying a used smartphone in Japan? You're not alone — "What if it stops working?" is the #1 question we hear before someone clicks buy.

Hayaland PrimeCare exists for exactly that moment. It's Hayaland's 365-day warranty program for eligible certified used devices — with inspection, support, and replacement delivery when a covered fault appears during normal use 🌱

PrimeCare program page.

PrimeCare is Hayaland's after-sales warranty for certified used smartphones and tablets sold through Hayaland Store.

• Duration: 365 days (one full year) of warranty support on eligible grades
• Promise: If your device fails during normal use through no fault of your own, you're not left on your own — Hayaland provides warranty service including replacement delivery (交換品をお届け)

Devices: PrimeCare-eligible Apple iPhone, Google Pixel, and Samsung Galaxy listings are available on the Store and highlighted on the PrimeCare page

Hayaland's message is direct: "For anyone nervous about used devices — 365 days of warranty." PrimeCare closes the trust gap between used pricing and new-phone peace of mind.

Coverage kicks in when you were using the device normally and it broke anyway — the scenario Hayaland describes as 普通に使っていただけなのに壊れた ("it broke even though you were just using it normally").

Six covered fault types (official)

According to hayaland.com/jp/primecare, PrimeCare addresses these functional failures:

Won't charge — Long charging sessions but the device won't power on or battery level doesn't increase at all

Biometrics not working — Fingerprint or Face ID cannot be registered or doesn't respond

SIM not recognized — SIM inserted but no connectivity or the SIM isn't detected

Buttons unresponsive — Physical buttons don't work properly when pressed

No sound — Audio doesn't play through speakers or earpiece

Camera won't start — Camera opens to a black screen with no image

hardware/functionality failures — not cosmetic complaints about scratches listed in the product grade.

Not every used listing on the internet qualifies. Hayaland splits inventory by grade:

✅ Eligible grades — PrimeCare included

Devices in eligible used-product categories receive one year of after-sales warranty service (１年保証のアフターサービス).

PrimeCare-applicable listings on Hayaland Store — iPhone, Pixel, and Galaxy devices are featured on the PrimeCare hub.

❌ Ineligible grades — PrimeCare not included

Some devices are sold as-is because they have known operational defects or exterior damage. These are priced accordingly and do not include PrimeCare — the warranty is intentionally omitted because the condition was disclosed upfront.

Tip for buyers: Always confirm "PrimeCare included" on the product page before checkout. Grade and warranty eligibility go together.

PrimeCare isn't a marketing sticker — it's backed by a four-step certification pipeline listed on the official page:

1. Thorough cleaning

Speakers, charging ports, and fine details cleaned with dedicated tools — not a quick wipe.

2. Fair, consistent grading

Multiple staff members inspect collaboratively so grade labels (S/A/B/C) stay consistent — reducing surprises after delivery.

3. Software inspection — 60+ checkpoints

Proprietary trusted software runs automated functional tests across 60+ items, catching hidden faults before the device ships.

4. Careful packaging

Devices are packed to stay in certified condition until they reach your hands.

This pipeline is why Hayaland can stand behind eligible devices for 365 days — defects that slip through are rare, and the warranty catches the rest.

The official process is designed to be simple and fully remote:

1. Contact — Submit customer details and fault description via the Help Center

2. Ship device — Send the affected device as instructed

3. Verification — Hayaland confirms the issue

4. Replacement — Receive your replacement device (交換品のお受取り)

Support channels

• Web inquiry form — complete the process on Hayaland's website via the Help Center
• LINE chat — chat-based support for quick questions

For warranty eligibility checks or status updates, Hayaland directs customers to the Help Center — keep your order info handy when you reach out.

Length: Marketplace / short warranty — often 7–30 days or none. Hayaland PrimeCare — 365 days on eligible grades.

Scope: Marketplace — varies; often DOA only. PrimeCare — defined functional faults (6 categories).

Resolution: Marketplace — dispute with seller. PrimeCare — Help Center → verification → replacement.

Pre-sale inspection: Marketplace — unknown. PrimeCare — 60+ automated checks + multi-staff grading.

Support: Marketplace — self-service. PrimeCare — Help Center form + LINE chat.

Device types: Marketplace — any listing. PrimeCare — certified iPhone, Pixel, Galaxy on Store.

full-year window plus replacement delivery is a materially different offer — especially for first-time used buyers.

Used Phone Warranty & Battery Guide · First-Time Used Phone Buyer Guide

• First-time used phone buyers in Japan — removes the biggest psychological barrier
• Daily-driver users — need a working phone, not a repair project
• Parents & students — predictable support if something fails mid-semester
• Expats — buying a certified device with documented warranty beats anonymous auction risk
• Anyone switching from marketplace trauma — PrimeCare is the structured alternative

If you already self-repair phones and accept zero warranty for a lower price, PrimeCare may be more coverage than you need. For everyone else, 365 days changes the total cost of ownership.

What is Hayaland PrimeCare?

A 365-day warranty program for eligible certified used smartphones and tablets from Hayaland Store, with Help Center support and replacement delivery for covered faults. Full details: hayaland.com/jp/primecare

When does the warranty apply?

When a covered functional fault occurs during normal use — charging failure, biometrics, SIM, buttons, audio, or camera issues as listed above.

How do I use it?

Contact the Help Center (web form or LINE), ship the device if requested, pass verification, receive a replacement.

How long does a claim take?

Processing time depends on the fault and shipping — contact the Help Center for current timelines (official FAQ: 保証対応には何日掛かる？).

Does warranty service cost extra?

Check the official FAQ (オカネ掛かるの？) on the PrimeCare page for the latest policy on fees during warranty service.

• Hayaland PrimeCare = 365 days of warranty on eligible graded used devices
• Covers six defined functional failures during normal use — not undisclosed damage grades
• Claims flow: Help Center → ship → verify → replacement delivery
• Backed by 60+ point inspection, multi-staff grading, cleaning, and secure packaging

Shop iPhone, Pixel, Galaxy with PrimeCare on Hayaland Store

Browse certified used Apple iPhone, Google Pixel, and Samsung Galaxy devices with PrimeCare on eligible listings.

👉 Shop PrimeCare devices — Hayaland Store

👉 Official PrimeCare program page

👉 Hayaland Help Center — warranty inquiries & LINE support

👉 Used phone warranty guide

Nervous about used? With PrimeCare, you get 365 days of backup. That's the Hayaland difference. 🙏